Top 10 FAQs
Answers to our most commonly asked questions - if you have other product related questions, sign up to a free account and access our resources and knowledgebase. Alternatively, participate in a free, live email marketing demo.
To get an answer to a specific search term that is not in this list, please access our knowledge base:
Clients: Login to your GraphicMail account and choose "Help Centre" from your dashboard
Non-Clients: sign up for a
free account and access the "Help Centre".
- 1 - Where do I receive invoices for my payment?
- 2 - Do I have to sign a contract or commit?
- 3 - How do I know when my account has been debited?
- 4 - How does the billing work?
- 5 - Do my credits update on the first of the month automatically?
- 6 - How many mailing lists can I create?
- 7 - What is your refund policy?
- 8 - What is included in the free trial?
- 9 - Are send credits deducted for invalid addresses?
- 10 - Do you charge per email or per subscriber?
Access many more FAQs and resources - sign up for a free account
Support: FREE vs paying
On a free account trial, you get free support via chat, email, and telephone. If you however decide to stay on the free account after the 60-day free account trial period, you will only benefit from free email/ ticket support. If you upgrade to a paid email plan you will carry on having full support access.
Sign up for a Free GraphicMail
account and see how easy it is to market via email, mobile and social channels.